a). 5 days working.
b). Should be open to work in shifts 8-9 hours.
c). Cab facility for in any shifts.
d). Meal facility available in all shifts.
Job Description / Responsibilities:-
- Work together with Technical Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods.
- Work with our customers to understand their problems, frustrations and roadblocks.
- Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.
- Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.
- There will be opportunity to work with a first class startup, learn business model and support development activities in future.
Work experience (Min. & Max.):-
- 1-2+ years of experience working in Technical/Application customer support organizations for software and/or telecommunications companies.
- Experience working in a 24x7x365 support operation.
- Experience supporting an enterprise B2B product set.
- Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.
- Having experience of at least one Ticket Management Tool (Zendesk is preferred)
- Basic Code debugging/Basic SQL/ Basic of one script language.
- Aware of full support cycle (SLAs/Response time etc.)
Functional Area:- IT
Industry:- Software Industry.
Keywords (or key skills):-
- Java (Spring, Hibernate, Web Services, REST Services)
Job Location:- Noida
Salary:- 25k to 35k max.
PG Qualification:- BE IT/Computer Science, BSc IT, BCA
Interested candidates send me updated resumes or call us on below mentioned number.